MySky App

[johnshel]

Hi, 

I am unable to upgrade my phone, order any smart home equipment or order a Sky Glass to via the MySky app.... I have previously been able to do this, but now I either get a message saying "cannot complete your order" or "page unavailable"....

this also happens on the website....

I've had numerous chats with sky advisors, but none have been able to fix the issue yet.... 

I've tried uninstalling and reinstalling the app.... signing out and back in again....

nothing works!

any ideas??

[Annie+UK]

email [email protected]

[caesarome]

@johnshel 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Brill+Gill]

Thanks for escalating this @caesarome. We’ve sent @johnshel an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[johnshel]

Hi @Brill+Gill , I haven't received any invitation to chat yet??

[caesarome]

@johnshel 

Do you not see the chat bubble at the bottom of this page somewhere ?

[johnshel]

@caesarome Nope! There's nothing there?? Maybe that's another issue for me?? 

[caesarome]

@johnshel 

Have you tried using a different browser ?