My sky app

[Early65]

I recently signed up for sky broadband since then I can't access my app it says enter postcode then how did you pay card or direct debit 

[caesarome]

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@Early65 wrote:

then how did you pay card or direct debit 

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@Early65 

What is happening when you enter your payment details as it isn't clear what issue you are having setting it up ?

[Early65]

I haven't paid for anything so I don't know why it's asking it was ok before I spoke to an advisor 

[caesarome]

When you ordered Sky Broadband you must have provided some payment details so when you enter these details what is happening with the app as you haven't said what issue you are actually happening ?

[Early65]

I'm already with sky they

have All my details 

[Early65]

I didn't have to pay anything or give details 

[Early65]

When I go on the app it says let's find your account give postcode I do that then it asks how did you pay credit or debit card 

[caesarome]

So if you are already a Sky customer then just provide your details as that is all you need to do.

[Early65]

I don't you understand what I'm saying but thank you for trying bye 👋

[caesarome]

In your opening post you have said:

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@Early65 wrote:

I recently signed up for sky broadband since then I can't access my app it says enter postcode then how did you pay card or direct debit 

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When you select card or direct debit what does it then ask you to do ?

[Early65]

It won't let me sign in I can't put my details in I'll ring them when I have a chance 

thank you and goodbye 

[caesarome]

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@Early65 wrote:

It won't let me sign in I can't put my details

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And when you try to do this what is happening ?

[Early65]

Please leave me alone you are no help at all 

[caesarome]

Charming, I'm trying to help but as you don't want it I will not bother.

[Early65]

Asking silly questions isn't helping