My sky app not working

[Becky129]

My sky app is asking for a postcode and details of how I bought sky glass - I don't have sky glass. Have tried restarting my phone and re installing the app. Nothing seems to work

[caesarome]

@Becky129 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Becky129]

Thank You

Becky

[Lisa-P1987]

Thanks for escalating this. We’ve sent Becky129 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.