My sky app - missing subscriptions

[Jonathanwest105]

I've moved to a new sky mobile phone and all the new phone details appear in the my sky app.  
however, my TV and broadband subscriptions and all the associated information has disappeared from the my sky app.
any help.   

[SuperMatt]

Hello, @Jonathanwest105. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141