My Sky App

[SkyTynebank]

Hi looking for some help.

I have called Sky and got nowhere they don't seem to understand the problem...

My Sky mobile app won't work. Got a new iPhone 17 downloaded the app from the store.

When I try to log into the app for the first time set up, either while on home wifi with mobile, or with wifi switched off and only on 4g/5g mobile signal  the following happens...

On wifi, when I open the app, all I get is a blank white page apart from at the top of the app it says, Let's get you set up',

and at the bottom it says, 'Continue', within a blue band... When I press continue, the app loads a blank white page with,

id.sky.com, at the top and that's all nothing else there, just a blank white page.

On mobile only, having turned off the wifi, I open the app and get a warning that says, 'This Connection Is Not Secure', this websit does not support connecting securely over HTTPS...

I have uninstalled and re-downloaded the app multiple times, switched the phone off and on again mutilpe times, checked the app settings checked the phone settings...

It does'nt work.

Is there a problem with the app development at sky or something ?

Thanks again,

Iain 

[lettice]

Can you get into Mysky from a browser?

https://www.sky.com/myaccount

Would suggest doing a browser cache refresh on your phone for your default set browser and phone reboot  as the MySky app can use your default browser defaults in the background.

[SkyTynebank]

Hello and thank you for the reply.

Yes I can sign ok on any browser and I have cleared all the caches.

Also updated the iOS, forced a refresh installed and un-installed... tried everything!

Gave up now I will wait and see if the app developers are needing to catch up.

Although, this would be very suprising considering sky is a mobile operator.

Who knows?

Iain

[caesarome]

Are you using a VPN or the private relay function on your iPhone ?

[SkyTynebank]

Hello,

No VPN or private relay either.

I'm fairly perplexed with it!

Sky tech guys can't figure it out either.

My other halfs, My Sky App, works no problem on iPhone 14.

I have it in my mind that the App is not geared up fully for iPhone 17 iOS 26...

Either that or iOS has a problem!

Thanks,

Iain

[PB0]

I have the same issue.

On iOS 26.0.1

[PB0]

I just rang up to complain (0330 041 3000) and eventually they admitted it is a known issue - and credited my account with £20.

They said it will be fixed by the end of October but admitted that the case was raised on their system on the 15th October - plenty of time to have fixed it already.