Discussion topic: My Sky App not authorised
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Message posted on 09 Nov 2024 07:20 AM
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My Sky App not authorised
I have and iPhone 13 which I can access the app on, however my iPad which I bought from Sky and recent phone update to 15 claim I'm not authorised.
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Message posted on 09 Nov 2024 10:12 AM
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Re: My Sky App not authorised
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 09 Nov 2024 11:20 AM
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Re: My Sky App not authorised
Hi there! Thank you for escalating this. We have sent an invite to @Jamtadtic84.
Message posted on 11 Nov 2024 11:23 AM
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Re: My Sky App not authorised
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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