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Discussion topic: MY SKY app will not let me access my new account, having rejoined SKY

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This message was authored by Stony+jock This message was authored by: Stony+jock

MY SKY app will not let me access my new account, having rejoined SKY

MY SKY app will not let me access my new account, having rejoined SKY


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: MY SKY app will not let me access my new account, having rejoined SKY

Posted by a Superuser, not a Sky employee. Find out more

Firstly logout of the app.

 

If you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.


If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:


https://www.sky.com/myaccount/my-details


Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:


https://www.sky.com/help/diagnostics/sky-id/sky-id

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: MY SKY app will not let me access my new account, having rejoined SKY

Posted by a Superuser, not a Sky employee. Find out more

Firstly logout of the app.

 

If you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.


If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:


https://www.sky.com/myaccount/my-details


Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:


https://www.sky.com/help/diagnostics/sky-id/sky-id

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Johnnygmcg This message was authored by: Johnnygmcg

Re: MY SKY app will not let me access my new account, having rejoined SKY

Thank you, worked a treat 👍

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