HBOMax

[PaulKe]

I get HBOMax through sky but the HBO app on the TV says Get access and my sky account says access already enabled. I have logged out and back in to the HBOMax app on Sky and no change. The recommendation from search for solutions seems to be for Sky to action this request: 'My Sky account shows HBO Max as active, but every title in the HBO Max app says Get access. Please refresh or re-provision my HBO Max entitlement and activation link'. How can I get that done?

[caesarome]

@PaulKe 

Are you logged on with the details you setup when activating the app so not your sky login details ?

[PaulKe]

Yes - nothing changed on the HBOMax login or Sky login

[caesarome]

@PaulKe 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[arcadeavenger]

Thanks for escalating this @caesarome. We’ve sent @PaulKe an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.