Disney plus on mobile

[Westsussexuser]

When I activated my Disney plus, Disney or sky didn't ask for an email address or password. It just activated on my sky box. When I try to set up a Disney plus account using the same email as my sky, it wants me to subscribe to a Disney plus package. What should I do?

[arcadeavenger]

Hi @Westsussexuser, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.