Direct debit number to log in

[Lynn1231]

I already used the MySky app for my mobile phone contract.  

For some reason, when I have taken out sky tv to get back into the app it is asking for direct debit number to log back in.  Why is this happening? 

[caesarome]

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@Lynn1231 wrote:

Why is this happening? 

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At a guess it could be so that your TV and mobile accounts are linked to the same Sky ID.

[Lynn1231]

Do you know how I rectify this because no matter what I try I can't log in. 

[caesarome]

@Lynn1231 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Lynn1231.