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Discussion topic: Cannot access Sky App

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This message was authored by KylieA88 This message was authored by: KylieA88

Cannot access Sky App

Trying to login to Sky app and when I enter login details it says my account cannot access the app. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot access Sky App

Posted by a Superuser, not a Sky employee. Find out more

Is this the MySky app, if so are you a new or returning customer to Sky ?

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KylieA88
Topic Author
This message was authored by KylieA88 This message was authored by: KylieA88

Re: Cannot access Sky App

I am existing customer just trying to log back into the app. 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Cannot access Sky App

Posted by a Superuser, not a Sky employee. Find out more

Which Sky App are you refering to?

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
KylieA88
Topic Author
This message was authored by KylieA88 This message was authored by: KylieA88

Re: Cannot access Sky App

The MySky app

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot access Sky App

Posted by a Superuser, not a Sky employee. Find out more

@KylieA88 wrote:

I am existing customer just trying to log back into the app. 


@KylieA88 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Cannot access Sky App

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @KylieA88.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Cannot access Sky App

Posted by a Sky employee

Hi @KylieA88 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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