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Discussion topic: Can't use Microsoft Edge

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This message was authored by Kevin+McQuaid This message was authored by: Kevin+McQuaid

Can't use Microsoft Edge

My browser of choice is Microsoft Edge and I have used this for a long time for, among other things, accessing my Sky email account and logging into this community. For the past few days I have not been able to access any of these sites. I get a 400 error page instead.

KevinMcQuaid_0-1708952864723.png

Has there been some sort of update?
I've had to resort to using Chrome to post this!


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Kevin+McQuaid
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This message was authored by Kevin+McQuaid This message was authored by: Kevin+McQuaid Answer

Re: Can't use Microsoft Edge

Just to confirm that as indicated by the 2 previous answers the solution was to clear browser cookies and cache but there are a lot of sky based items to clear. I did manage to get back in without having to reset all my cookies and passwords but it wasn't easy.

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This message was authored by caesarome This message was authored by: caesarome

Re: Can't use Microsoft Edge

Posted by a Superuser, not a Sky employee. Find out more

Have you tried clearing the cache and cookies in Edge ?

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This message was authored by Mark39 This message was authored by: Mark39

Re: Can't use Microsoft Edge

Posted by a Superuser, not a Sky employee. Find out more

Try.closing all Sky.com webpages and then clearing your browser cache.or try using Edge in incognito/privacy mode.

Kevin+McQuaid
Topic Author
This message was authored by Kevin+McQuaid This message was authored by: Kevin+McQuaid Answer

Re: Can't use Microsoft Edge

Just to confirm that as indicated by the 2 previous answers the solution was to clear browser cookies and cache but there are a lot of sky based items to clear. I did manage to get back in without having to reset all my cookies and passwords but it wasn't easy.

This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: Can't use Microsoft Edge

I searched for Forum on the home page and got in that way.

 

TechmanagerMal_0-1709119945216.png

 

Passing on the tips I have learned in over 23 years as a more than satisfied Sky customer.



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