App

[Cara2222]

Anyone having problems with my sky app,it's saying everytime i log in (Your account is not

authorised to access

the My Sky App) any idea Anyone?

[caesarome]

@Cara2222 

Are you using a VPN ?

Are you new to Sky or a returning customer ?

[Cara2222]

I'm with sky 2 years,iv never had any problems with the my sky app,everytime I try log in its saying Your account is not

authorised to access

the My Sky App.

[caesarome]

@Cara2222 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Cara2222 to chat.

[Tom-W19]

Hi @Cara2222 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.