Discussion topic: problems accessing email
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Message posted on 19 May 2026 09:58 PM
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problems accessing email
unable to access emails, it does not recognise the password. Tried to reset password but it wants the password to do this? The answer to the security question is not recognised either. Keeps going round in the same loop can anyone help or do you know a phone number so I can speak to a human being.
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Message posted on 19 May 2026 10:19 PM - last edited: 19 May 2026 10:21 PM
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Re: problems accessing email
I take it this is happening when you login here:
https://skyid.sky.com/signin/email/
If so can you login here to change the security question and answer:
https://www.sky.com/mydetails/sky-id
Or via this link:
https://www.sky.com/mydetails/sky-id/edit-security-question?authenticationStatus=ok
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