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Discussion topic: problems accessing email

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This message was authored by: EP245

problems accessing email

unable to access emails, it does not recognise the password.  Tried to reset password but it wants the password to do this?  The answer to the security question is not recognised either.  Keeps going round in the same loop can anyone help or do you know a phone number so I can speak to a human being.

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This message was authored by: caesarome

Re: problems accessing email

Posted by a Superuser, not a Sky employee. Find out more

@EP245 

I take it this is happening when you login here:

https://skyid.sky.com/signin/email/

 

If so can you login here to change the security question and answer:

https://www.sky.com/mydetails/sky-id

 

Or via this link:

https://www.sky.com/mydetails/sky-id/edit-security-question?authenticationStatus=ok

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