locked out of emails

[g20000]

Try and sihn in and this message appears

ACCESS DENIED

You don't have permission to access "http://skyidapp.sky.com/AK_PM_VPATH0  plus about 50 more characters

 any idea how I can talk to a human for help

[Mark39]

If you're using a VPN, pause it while,you log in. Otherwise, are you outside the UK?