emails not showing images within them.

[worried+of+Ascot]

Since switching to SKY broadband any image in my incoming emails is not shown/downloaded - including SKY publicity. Previously with BT, these images would automatically be shown/downloaded. All I see is a small square saying image available on website.

If conencting via any other network (eg BT at work) the images continue to automatically show/download.

What should I do, as it is annoying?

Thanks

[jayach]

How are yo viewing your emails? App or web? And if app, which one?

[worried+of+Ascot]

Emails received via gmail account. Message seen saying "Your network prefences prevent content from loadong privately".  SKY router connected as received. I was never asked to set preferences.

[jayach]

Still a little confused. Do you have a Sky email account?

I suspect this problem is due to settings in your email app or posssibly browser. (if that is how you view your email)

I doubt it is anything to do with Sky, neither the broadband or the router, 

How are you getting the message about the network preferences?

[Mark39]

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@jayach wrote:

I suspect this problem is due to settings in your email app or posssibly browser.

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...or within the device settings.

I agree it's unlikely to be anything to do with Sky.

[Alok2]

Did you get any luck with this? I am facing same issue. My Gmail account (using Mail app on Apple Mackbook) wouldn't load any image automatically after switching to Sky. Did not have such issue when I was with Vodafone network until last month. Any help is much appreciated. Thanks X.

[caesarome]

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@Alok2 wrote:

My Gmail account (using Mail app on Apple Mackbook) wouldn't load any image automatically after switching to Sky.

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Have you checked for any possible settings on the app that might need changing ?

[Alok2]

Couldn't find any obvious setting on Mail app that may be blockng the image content. Interestingly, as soon as I switch to personal Hotspot using mobile network, I don't get that exception anymore and images gets loaded successfully.

[caesarome]

@Alok2 

Have you had a look at your broadband shield settings if you are a Sky broadband customer as I wonder if this could be why these images are not being shown.

[Mark39]

@Alok2 if you check on the forum, you'll see the Mail app has had various intermittent issues for some while. I suspect this is another. It may start working again within a few days without you doing anything.