emails not downloading

[kyokushinblack]

all of a sudden, I cannot download nor see my emails on one of my sky accounts.  the other sky account is working well.

The message says  Server code "SERVERBUG" server message "AUTHENTICATE Server error - Please try again later"

how do you fix this?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147