Yahoo server down/ hacked e-mail account

[nick+byrd]

Our e-mail account with Sky/Yahoo appears to have been hacked.  I tried adding two-factor authentification + password change but Yahoo server appears to be down for me to be able to do this.  I can't contact Yahoo unless I pay them.  Anybody had a similar issue? 

[caesarome]

I don't think you can add two factor authentification on a Sky email account, while it might be possible to do it with a Yahoo email one. 

If you are sure it has been hacked then change the password:

https://skyid.sky.com/resetpassword/

And look for any filters that have been setup that should be there (Settings > More Settings > Filters). Also make sure that the reply to address is yours (Settings > More Settings > Mailboxes > Your Sky email address > Reply to address).

[nick+byrd]

Thanks for that.  SKY MAIL no longer exists as they subcontracted that out to YAHOO years ago.  I spoke to SKY and the tech team confirmed that YAHOO is nothing to do with them, so they couldn't help.  I have changed my sky password, but still got the old password for Yahoo mail, as the passwords are no longer connected.  So hacker also has access to my e-mails!  A bit rubbish really.

[nick+byrd]

Actually, i apologise, you are right.....I logged out of YAHOO on all devices and needed new SKY PASSWORD to login...so must have worked.  Why didn't the SKY tech man tell me that!.

[jayach]

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@nick+byrd wrote:

Thanks for that.  SKY MAIL no longer exists as they subcontracted that out to YAHOO years ago.  I spoke to SKY and the tech team confirmed that YAHOO is nothing to do with them, so they couldn't help.

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That's not entirely true. The Sky email runs on Yahoo's platform, but Sky have control of it, which is why the Yahoo options don't work for us.