Yahoo mail

[Gayle55]

For months the emails on my yahoo phone app have been going into the trash folder instead of my inbox. How can I resolve this?

cheers

[caesarome]

@Gayle55 

Login to your online account:

https://skyid.sky.com/signin/email/

Go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

If you have had to make a change then logout and change your password:

https://skyid.sky.com/resetpassword/

You might want to give some thought to setting up two step verification as per this:

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

If you do set this up it in important that you make a note of and keep safe the recovery code.

[jayach]

@Gayle55 

You say this is happening on the yahoo mail app.

Do you possibly also get your emails on any other devices?

[Gayle55]

Hi, no, I only use my phone

[jayach]

---

@Gayle55 wrote:

Hi, no, I only use my phone

---

In that case, have you checked for any filters, as per @caesarome's post? 

Unfortunately you really need to use a desktop browser to get to the settings, however if you only have a phone, use desktop mode on your mobile browser.