Yahoo email

[Cheryljayne1]

I am unable to receive an OTP from Amazon to my yahoo email, does anyone know why?

[caesarome]

Is it in your spam or trash folder and if it isn't are you sure this isn't being sent to your mobile rather than your email account ?

[Cheryljayne1]

It's not in the junk or trash or gone to mobile

[caesarome]

Have you checked via your email at online at Sky.com or is this how you access your emails ?

[Cheryljayne1]

Yea we've tried both ways 🤷‍♀️

[caesarome]

Then you will have to speak to Amazon about this, perhaps see if you can get it sent a text message instead.

[Cheryljayne1]

Thanks for your help, however have spoken to Amazon and because there no mobile number registered only the email address and they can't add the mobile number 🤷‍♀️ they've told us to speak to yahoo, more chance of getting rocking horse poop 🤣

[caesarome]

Can you just add your mobile number to your Amazon account ?

[Cheryljayne1]

Hi thanks for your help, however we know it's going to the email but Amazon has suspended the account and the only way to reset the password is with the OTP and this is the email we are not receiving, we are just going round in circles! Thanks anyway but looks like we need to speak to Sky/yahoo. 

[jayach]

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@Cheryljayne1 wrote:

Thanks anyway but looks like we need to speak to Sky/yahoo. 

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I really don't think they are going to be able to help. If your Amazon account has been suspended, only Amazon will be able to unsuspend it..

I do wonder if maybe your accounts have been compromised, so check under your email account to see if these emails are being blocked/filtered.

In Sky|Yahoo email go to Settings - More settings - Filters and Security & Privacy to see if any changes have been made. Also check that no alternate "reply to" address has been setup If they have, correct them and change your password.

 https://skyid.sky.com/resetpassword/email

[Cheryljayne1]

The problem is, Amazon are sending OTP emails to change the password but we're not receiving them, any other type of email from Amazon are coming through ok just not the one to change the password 🤷‍♀️ 

[Mark39]

Have you checked your onlineJunk/Spam/Deleted folders? And have you checked your emails by logging in using your browser via Sky.com?

[caesarome]

Do you have another email address you can use, perhaps a Gmail one that you can update via Amazon to see if that then works ?

[Cheryljayne1]

Thank you everyone for your help, we have had to open a new Amazon account 🥺

[jayach]

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@Cheryljayne1 wrote:

Thank you everyone for your help, we have had to open a new Amazon account 🥺

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Make sure you have at least 2 methods of authentication, just in case.