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This discussion topic has been answered Discussion topic: Why do I keep sending follow up emails

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This message was authored by: Vivienne51

Why do I keep sending follow up emails

I have a question about follow up emails

in the last couple of days I have apparently sent 3 follow up emails to 3 different accounts. I didn't want this to happen and I cannot find where on my account I can stop this 

any help gratefully received 

 


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This message was authored by: Vivienne51 Answer

Re: Why do I keep sending follow up emails

Hi yes they are exactly the same email, I get notifications saying I have sent a follow up email because there hasn't been an answer to the first

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This message was authored by: caesarome

Re: Why do I keep sending follow up emails

Posted by a Superuser, not a Sky employee. Find out more

I think we need more details on what these follow up emails contain, are they the same as you sent previously for example ?

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Avatar for Vivienne51
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This message was authored by: Vivienne51 Answer

Re: Why do I keep sending follow up emails

Hi yes they are exactly the same email, I get notifications saying I have sent a follow up email because there hasn't been an answer to the first

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This message was authored by: Mark39

Re: Why do I keep sending follow up emails

Posted by a Superuser, not a Sky employee. Find out more

@Vivienne51 wrote:

Hi yes they are exactly the same email, I get notifications saying I have sent a follow up email because there hasn't been an answer to the first


It sounds like something the email app or client you're using is doing. Check the app's settings. 

 

You could confirm that it's the app by logging in to your email account via Sky.com, sending a message from there, and checking that no follow up is subsequently sent.

This message was authored by: caesarome

Re: Why do I keep sending follow up emails

Posted by a Superuser, not a Sky employee. Find out more

How do you read and send emails @Vivienne51 , do you use an app, if so which one or do you go to the Sky website and login to your account this way ?

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