25 Jan 2025 10:06 AM
I've been accessing sky email via the gmail app for many years on android.
A few days ago it kept throwing me out when trying to read a sky email.
Then the account dissappeard altogether.
I've set it up three times now using the other account type and the sky auto-generated passwords and it all seems to work fine for a few hours - but then the account just dissappears again.
Any ideas?
25 Jan 2025 10:08 AM
Posted by a Superuser, not a Sky employee. Find out moreWhen you say it disappears is it now showing up under accounts and imports in Gmail ?
25 Jan 2025 10:44 AM
No it only shows the gmail account. It vanishes completely and I have to re-add it.
25 Jan 2025 01:24 PM
Posted by a Superuser, not a Sky employee. Find out moreI'm stumped. Are you adding it as a POP account or a Gmail one ?
25 Jan 2025 01:56 PM
I use the option Other
Type my sky email address
Enter the 16 character password generated by sky
It automatically validates server settings
Asks me about notifications
Tells me my account is set up
And there it is already to go
25 Jan 2025 04:31 PM - last edited: 25 Jan 2025 04:40 PM
Posted by a Superuser, not a Sky employee. Find out more
@HarrySingh66 wrote:but then the account just dissappears again.
Just what do you mean by this? (edit, I hadn't seen your previous replies to @caesarome , I really should read the whole thread before replying)
Be careful with generating passwords, there appears to be a limit of 30 and then you can't generate any more. Previously it was possible to rescind the old ones, but Sky have removed that ability.
It may be better to try using a diferent app, such as Outlook, which doesn't need to use a generated password.
25 Jan 2025 05:34 PM
Thanks I've set up Outlook.
(The account I added to the gmail app at 14:00 had dissappeared by 17:30!)
25 Jan 2025 11:09 PM
Posted by a Superuser, not a Sky employee. Find out more
@HarrySingh66 wrote:(The account I added to the gmail app at 14:00 had dissappeared by 17:30!)
That has left me just as stumped as @caesarome. It's not a problem I have ever heard of before.
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