Twoo step verification

[Henry+the+eigth]

Hi everyone sorry but I need some help. I have always signed in with my email address and password to sky yahoo mail but all of a sudden I keep getting told I need a code to set up 2 step verification which I do not want and  then for some bizarre reason I received an email from sky thanking me for setting up 2 step verification and now I cannot access my emails on my laptop buut can on my mobile. How do I go back to just signing in like before please? I do not want to keep having to enter codes every time I want to look at my own emails! Many thanks. Kind Regards H

[Mark39]

@Henry+the+eigth I'm afraid 2 step verification is now mandatory.

[caesarome]

@Henry+the+eigth 

Im afraid what we as customers want doesn't come into it as 2FA is now switched on for us all so you will have to enter the code.

All tiy can do is when you next login tock

the remember me box and do not sign out as you should then keep you logged in for 30 days.

[Henry+the+eigth]

Hi Ceasarome and Mark39 apologies for the delay in responding I assumed I woud get an email to say I had a reply sorry. I do not recall ever setting up the 2 step and I have been with Sky over 20 years so will not have the email with the recovery code sorry any ideas please? Many thanks. Kind Regards. H

[Mark39]

@Henry+the+eigth I'm afraid that even if you had access to the Recovery Code, it wouldn't now help you.

Sky have deemed 2 step verification to be mandatory so even if you used your Recovery Code to turn it off, it would be re-enabled as soon as you logged in again.

[caesarome]

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@Henry+the+eigth wrote:

I do not recall ever setting up the 2 step 

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@Henry+the+eigth 

You wouldn't have set it up because it has been turned on by Sky for us all.

[jayach · Accepted solution]

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@Henry+the+eigth wrote:

now I cannot access my emails on my laptop buut can on my mobile. How do I go back to just signing in like before please? 

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@Henry+the+eigth 

If you want to access your emails on your laptop without a code, like you do on your mobile, do the same as you do there, use a app. That will only need the code whilst setting it up.

Assuming your laptop is Windows 10/11 the New Outlook is available there, although there are many other 3rd party apps/clients available.

[Henry+the+eigth]

Thanks Jayach much appreciated.

[Henry+the+eigth]

Thanks Mark39 much appreciated.

[Henry+the+eigth]

Thanks Caesarome much appreciated.