Discussion topic: Two step verification not recognising my new phone

This message was authored by: Janice16 · ‎22 Jan 2026

New phone same phone number. not receiving the 6 digit code for two step verification. cant find my recovery number ? can anyone help?

This message was authored by: Mark39 · ‎22 Jan 2026

@Janice16 that's a call to Sky, I'm afraid. They'll be able to switch off 2 step login on your behalf. It won't be immediate.

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