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Discussion topic: Someone tried changing my password

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This message was authored by: PoppyRos

Someone tried changing my password

I woke up this morning to a text message verification code and an email confirming my password at 3am while I was sleeping. I then attempted to log in and I couldn't I tried resetting my password with my security questions didn't  let me in. Luckily I hadn't been kicked out of my email just yet so I received a reset password email during my attempts. I reset my password and changed my security questions is there anything else I can do/need to do like reporting a password change not done by myself? 

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This message was authored by: GD1

Re: Someone tried changing my password

Posted by a Superuser, not a Sky employee. Find out more

@PoppyRos  Choose a very strong password, something like a quote or a line from a personal favourite song is what I tend to use. 

 

Fortunately as you have 2 factor verification on they did not get in.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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