Sky's outlook settings requested by microsoft

[Daren430]

I have issues with my outlook on the laptop. In short it fails to download and I need to log on then off again. 

Also I have subfolders and if I try and delete them or rename them they revert back to the original. There have been times when as a result I have lost emails.

I have had microsoft online today and they have asked for Sky's outlook settings. I went onto chat and after an hour of loop after loop gave up so trying the community now.

[jayach]

You should find everything you need here:

Accessing your Sky Yahoo Mail | Sky Help | Sky.com | Sky Help | Sky.com

[twilight+princess]

Sky use Yahoo platform not Outlook so the tech you were in contact with is asking for incorrect information.
When setting up the account you should choose Yahoo & enter your Sky email address & password, it'll then take you to a Yahoo sign in page to authenticate the setup & once complete the email account will be added to your email client.