Sky emails unreadable

[geordy+boy]

I use two email accounts one sky and the other gmail. I get my emails through a windows desktop laptop running windows 11. The mail from gmail is fine but most of the sky emails are unreadable with loads of script. I can read these emails on the sky website but not through my email client. My wife has sky as well and hers are fine, i even got here to send me an email and they come through fine. I have uninstalled sky email and reinstalled it, generated a password checked the date and time but nothing seems to fix it. Anyone got any ideas or fixes Please

[Mark39]

The fact that emails are presented ok via the website suggests it's a client issue or setting. Sky emails I receive via Outlook on my desktop and via my email clients on Android are fine.

[geordy+boy]

Thanks for replying Mark any ideas what to do  or check to rectify the problem.

[caesarome]

What email app are you using ?

[GD1]

@caesarome  Looking at the OPs post I'm guessing it's the default mail app on windows 11, which is poor compared to the likes of Office 365, Thunderbird etc.

[geordy+boy]

URL:outlook account

[GD1]

@geordy+boy  So is this accessed via a web browser or an installed Outlook app?

[geordy+boy]

What do you mean look at the OPS post?

[geordy+boy]

Its accessess through the mail app on window 11

[caesarome]

Perhaps try installing an email program like Thunderbird and use this to access your emails instead ?

https://www.thunderbird.net/en-US/

[geordy+boy]

cant understand why it was working before and not now and why is it only some emails and not others. ive used it a long time dont really want to change it, not very  i.t. savvy

[jayach]

I suspect you have somehow managed to turn off HTML for your Sky emails in the Windows Mail app.

Just try re-adding the Sky account to the Windows Mail app.

[dcl4000]

yes same issue here 

can see some e mails fine but the rest are just code / strange format

[Mark39]

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@dcl4000 wrote:

yes same issue here 

can see some e mails fine but the rest are just code / strange format

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The same answers apply in your case too, then.

[Maxiboy9]

Hi, I have the same problem, started over the weekend, only some emails affected, the majority are OK. Using the Mail App in Win 10 and have been for years. Haven't made any changes to any progs, wonder if it is being caused by a Update.