Sky email

[lesleymar]

My email address was hacked and I have had to change my password. I have lost all emails from my inbox and now any new emails go straight into archive. How do I get them back into my  inbox and is there any chance I can get the previous emails back as there in stuff that I needed 

[Mark39]

It's unlikely you were hacked, but you may be one of the many who have inadvertently fallen for one of the many phishing emails inviting you to upgrade, or verify your email account. They lead to a fake login page where you give away your username and password.

Go to Settings, then More Settings, and Filters. Delete anything there that you didn't set up yourself. You'll need to use a PC or laptop or use a tablet in desktop mode to see the settings.

Yahoo have a recovery process which works for Sky Yahoo Mail too. It may recover some of the emails removed from your Inbox.  If it doesn't they're likely gone for good, I'm afraid.

https://help.yahoo.com/kb/sln2552.html;_ylt=AwrIf9Vl0zxmPwQA0N5LBQx.;_ylu=Y29sbwNpcjIEcG9zAzEEdnRpZA...

You  might want to consider setting up 2 step login to provide extra security for your email account. If you do, be sure to make a separate note of the Recovery Code which is displayed on screen, as it turns off 2 step login if you have a problem.

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

[lesleymar]

Hi thank you but there is one problem, I go into settings and there isn't more settings  option, tried all that this morning. How come my iPhone doesn't have more settings 

[Mark39]

Try landscape or, if iPhones has it, desktop mode as I mentioned before. 'More settings' is at the bottom of the Settings pop-up.

[lesleymar]

Defo don't have more settings anywhere on the screen in landscape or portrait.  Tried everywhere but it's just not there 

[caesarome]

You need to load the page up in desktop mode or if you have a Mac, PC or tablet give it a go on one of these instead.

[jayach]

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@lesleymar wrote:

Defo don't have more settings anywhere on the screen in landscape or portrait.  Tried everywhere but it's just not there 

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You need to use a browser to get to the more settings. You can use Safari in dektop mode.