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Discussion topic: Signing on to email

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This message was authored by Marksmithjones This message was authored by: Marksmithjones

Signing on to email

Every time I sign on to email I have to use the 6 digit code. Whether I tick the remember me for 30 days box or not. Why is this?


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Signing on to email

Posted by a Superuser, not a Sky employee. Find out more

For security, 2 step verification works independently of any remember me setting. If it bugs you,, you may need to turn off 2 step verification.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Signing on to email

Posted by a Superuser, not a Sky employee. Find out more

Is this a 2 step, verification code sent by SMS to,your mobile?

Marksmithjones
Topic Author
This message was authored by Marksmithjones This message was authored by: Marksmithjones

Re: Signing on to email

Yes that's correct. I have to do it everytime on my PC 

This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Signing on to email

Posted by a Superuser, not a Sky employee. Find out more

For security, 2 step verification works independently of any remember me setting. If it bugs you,, you may need to turn off 2 step verification.

This message was authored by caesarome This message was authored by: caesarome

Re: Signing on to email

Posted by a Superuser, not a Sky employee. Find out more

@Marksmithjones 

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.


When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

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