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Discussion topic: Send and attachment item missing

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This message was authored by: MelRis

Send and attachment item missing

When I try to send an e-mail on my main laptop the send, attachment and other items have been missing for a few days.

If I use Firefox those items show up. Additionally they are present on an old desktop I use as a reserve. They are also present when I use email on my phone.

How do I solve this?

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This message was authored by: caesarome

Re: Send and attachment item missing

Posted by a Superuser, not a Sky employee. Find out more

@MelRis 

Sorry but your post isn't very clear so what do you mean by other items are missing, what items ?

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This message was authored by: MelRis

Re: Send and attachment item missing

All the items at the btyon if the screen. Send, paperclip, GIF,  heart, emoji, link, bold, Italucs,  text colour, font, and 3 dots.

 

These are only.missing on my laptop when using Edge. If I use Firefox they are still there. Also present on my old desktop and my mobile.

This message was authored by: caesarome

Re: Send and attachment item missing

Posted by a Superuser, not a Sky employee. Find out more

@MelRis 

Try clearing your browsers cache and cookies then close down the browser before loading it up and trying again. If this doesn't work try a different browser works to see if that works for you:

 

In Edge try this:

 

Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac).Check the box next to Cached images and files. Select a Time range (e.g., All time).Click Clear now.

 

Close Edge then reload it.

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This message was authored by: MelRis

Re: Send and attachment item missing

I have tried that but without success.

This message was authored by: caesarome

Re: Send and attachment item missing

Posted by a Superuser, not a Sky employee. Find out more

In Edge try disabling all add-ons you have installed then see if everything is back to normal, if it is then try enabling the add-ons one by one to see which one is causing this issue.

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This message was authored by: jayach

Re: Send and attachment item missing

Posted by a Superuser, not a Sky employee. Find out more

You need to clear cache/cookies in Edge, Google if you don't know how or possibly uninstall Edge and reinstall it.

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