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Discussion topic: Scammers have changed password. I cannot enter email account. Robot assistant has proved useless

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Avatar for fallingoffalog
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This message was authored by: fallingoffalog

Message posted on ‎21 Sep 2026 02:55 PM

Scammers have changed password. I cannot enter email account. Robot assistant has proved useless

I am unable to log into my email account as scammers have changed my password. I went on the Chat assistant but not at all helpful as it doesn.t understand "please get someone to phone me"

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎21 Sep 2026 03:09 PM

Re: Scammers have changed password. I cannot enter email account. Robot assistant has proved useles

Posted by a Superuser, not a Sky employee. Find out more

@fallingoffalog use the forgotten password link here: https://id.sky.com/enter-password

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Message posted on ‎21 Sep 2026 03:13 PM

Re: Scammers have changed password. I cannot enter email account. Robot assistant has proved useles

Posted by a Superuser, not a Sky employee. Find out more

@fallingoffalog 

Additionally no one from Sky can / will contact you as a result of posting on here. Any Sky account/s you may have are not linked to your Community Forum username so no one knows who you are. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for caesarome
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Message posted on ‎21 Sep 2026 04:26 PM

Re: Scammers have changed password. I cannot enter email account. Robot assistant has proved useles

Posted by a Superuser, not a Sky employee. Find out more

@fallingoffalog 

Unless your recovery email address has been changed your should be able to change it here:

https://id.sky.com/change/password

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Message posted on ‎21 Sep 2026 09:15 PM

Re: Scammers have changed password. I cannot enter email account. Robot assistant has proved useles

Posted by a Superuser, not a Sky employee. Find out more

@fallingoffalog 

Now that 2FA is manditory, I'm surprised someone could change your password without access to your phone also.

However you will need to speak to Sky, ask to be transfered to the IDM (identity management) team.

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