Recovery code

[tracey2411]

Hi. My sky account and email have been hacked managed to change my sky I'd password but can't remember the recovery code to use the 2 step verification as the forwarding phone number has been changed by whoever accessed my accounts , any suggestions? 

[Mark39]

If you didn't make a note of the Recovery Code, you'll need to give Sky a call.

[jayach]

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@Mark39 wrote:

If you didn't make a note of the Recovery Code, you'll need to give Sky a call.

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Even if @tracey2411 did know the original recovery code, if someone has changed the 2FA phone number, they would have been given a new recovery code.

It makes you wonder how whoever gained access to the account, could change the number, considering how genuine users have trouble doing it.

I can only assume the original email with the original recovery code was still available in the account.

[Mark39]

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@jayach wrote:

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@Mark39 wrote:

If you didn't make a note of the Recovery Code, you'll need to give Sky a call.

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Even if @tracey2411 did know the original recovery code, if someone has changed the 2FA phone number, they would have been given a new recovery code.

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Is that right? I've never tried it. In that case @tracey2411 it's a matter only of calling Sky, I'm afraid..

[tracey2411]

@Mark39 I was thinking that thankyou 🙂

[jayach]

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@Mark39 wrote:

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@jayach wrote:

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@Mark39 wrote:

If you didn't make a note of the Recovery Code, you'll need to give Sky a call.

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Even if @tracey2411 did know the original recovery code, if someone has changed the 2FA phone number, they would have been given a new recovery code.

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Is that right? I've never tried it. In that case @tracey2411 it's a matter only of calling Sky, I'm afraid..

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Yes, I've got one account that I really only use for testing the 2FA on Sky, I wouldn't chance having it on my main account. It's too likely to go wrong.