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Discussion topic: Problems logging in to my email
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This message was authored by: carlstars
Message posted on 29 May 2026 08:15 AM
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Problems logging in to my email
I am having problems logging into my email on my laptop. It keeps asking me to request sms for two step verification. I no longer have a UK mobile. So I try to turn off two step verification but when i click manage two-step verification nothing happens.
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This message was authored by: Mark39
Posted by a Superuser, not a Sky employee.
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Message posted on 29 May 2026 08:47 AM
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Re: Problems logging in to my email
@carlstars 2 step verification is now mandatory. We've (Superusers) have asked Sky in a closed forum what customers without a UK mobile number or with no mobile should do. Hopefully we'll have a reply from Sky next week.
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