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Discussion topic: Problems logging in to my email

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This message was authored by: carlstars

Problems logging in to my email

I am having problems logging into my email on my laptop. It keeps asking me to request sms for two step verification. I no longer have a UK mobile. So I try to turn off two step verification but when i click manage two-step verification nothing happens.

 
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This message was authored by: Mark39

Re: Problems logging in to my email

Posted by a Superuser, not a Sky employee. Find out more

@carlstars 2 step verification is now mandatory. We've (Superusers) have asked Sky in a closed forum what customers without a UK mobile number or with no mobile should do. Hopefully we'll have a reply from Sky next week.

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