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Discussion topic: Please Help

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This message was authored by: Shoe+girl

Please Help

I updated my phone number and can't get in my email its a nightmare and I can't find my recovery code 

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This message was authored by: caesarome

Re: Please Help

Posted by a Superuser, not a Sky employee. Find out more

@Shoe+girl 

If you have no access to the recovery code that it asked you to make a note of then you will have to contact Sky to ask them to turn the two step verification off. If you manage to talk to someone who knows how to do this then it will not happen straight aeay.

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This message was authored by: Shoe+girl

Re: Please Help

Thank you. I did ring them last week and someone said they would sort it but no one has 😞 xx

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