Can you access this link:
https://www.sky.com/myaccount/my-details
If so logout and change your password:
https://skyid.sky.com/resetpassword/
As the reset password should go to the email address you have on your account. Make sure you select a strong password that has random letters and numbers. You should then be able to change your security questions,
Then login to your online account:
https://skyid.sky.com/signin/email/
Go to Settings > More Settings > Filters and remove anything that you did not setup.
Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address
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