Password has been hacked

[tkm001]

My husbands email account password and security questions have been changed but not by him and he caanot access his email account. How can we recover this?

[caesarome]

Can you access this link:

https://www.sky.com/myaccount/my-details

If so logout and change your password:

https://skyid.sky.com/resetpassword/

As the reset password should go to the email address you have on your account. Make sure you select a strong password that has random letters and numbers. You should then be able to change your security questions,

Then login to your online account:

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address