Outlook not receiving Sky emails

[Mike+Stanley]

I have been using Outlook with Sky email for years  but for the last couple of days (since 31-May-2022), my Outlook (ver 2205; O365)  has not been sending or receiving to Sky email.

I have verified my account details and can log on via a browsed with no issues, but still get the errors:

Sending: reported error (0x800CCC92) : 'Your email server rejected your login"

and

Receiving: reported error (0x800CCC92) : 'Your email server rejected your login

I've also checked the mail settings, changing between imap and pop, and created a new email acocunt, but still get the error.

does anyone know what this problem is?

[Mark39 · Accepted solution]

See Sky's help here. Almost certainly you need to use a generated password in your Outlook settings, for both sending and receiving, rather than your normal Sky password.

There's a link to the password generator in the help guide.

https://www.sky.com/help/home/sky-yahoo-mail/setting-up-yahoo-mail/articles/getting-started-with-sky...

[Mike+Stanley]

followed the instructions and everything working OK again.

many thanks.