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Discussion topic: Not receiving emails

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Avatar for SharonWilkins
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This message was authored by: SharonWilkins

Message posted on ‎28 Mar 2024 06:08 PM

Not receiving emails

My email account isn't working and was told to contact you for further assistance 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎28 Mar 2024 06:11 PM

Re: Not receiving emails

Posted by a Superuser, not a Sky employee. Find out more

@SharonWilkins 
You aren’t contacting Sky Customer Services by posting on here. This is a customer to customer forum where we try to help each other.

 

I'll move your post to the Email board. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎28 Mar 2024 07:26 PM

Re: Not receiving emails

Posted by a Superuser, not a Sky employee. Find out more
@SharonWilkins wrote:

My email account isn't working 

@SharonWilkins 

A few questions:

 

Do you login to the Sky website or use an app to access your emails ?

What is happening ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎28 Mar 2024 07:52 PM

Re: Not receiving emails

Posted by a Superuser, not a Sky employee. Find out more
@SharonWilkins wrote:

My email account isn't working and was told to contact you for further assistance 

Do you see your emails if you log in here: https://www.sky.com/signin/email ?

 

If you can't log in, what's the error message?

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