Not received emails for 2 weeks

[JohnEdwards18]

My father uses Sky/Yahoo email.  He has not received an email for the last 2 weeks.

I have sent a test email which has not been received.  I followed all the troubleshooting steps in the Help, but all the suggested settings to check look fine.

Any ideas please?

[caesarome]

Does he login to his email account at Sky.com to access his emails ?

If so has he checked that these emails are not going to the bin/trash folder instead ?

[JohnEdwards18]

Thanks for your response.  Yes, he logs in to the Sky / Yahoo email address. 

The emails are not going to the trash, no. 

[Mark39]

Just to clarify, @JohnEdwards18, does he log in via the Sky website using his web browser (Chrome, Firefox, Edge etc) or is he using a mail app like Windows Mail on a PC or a mobile?

[JohnEdwards18]

Apologies.... Sky website.  We usually use Firefox. 

I tested setting up his email on his android phone. Logged in fine, but with the same issue, no mail since August 17th.

Thanks Mark. 

Amanda

[jayach]

Log in to his email account on-line and check that no changes have been made to the filtering options. Go to Settings - More settings - Filters 

If there have been any, change his password and check other settings as the account will have been conpromised.

[JohnEdwards18]

Thanks, I have already followed the Sky help pages and checked all the settings including filters. Nothing is awry. 

[caesarome]

Other people are starting to report similar issues with a lack of emails arriving for them so something is clearly up at Yahoo's end.

[JohnEdwards18]

Ah, okay. Thank you for the update. 

Amanda 

[jayach]

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@caesarome wrote:

Other people are starting to report similar issues with a lack of emails arriving for them so something is clearly up at Yahoo's end.

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I agree, but they are talking about recently (last couple of days) not 2 weeks.

@JohnEdwards18 Your problem seems seems pretty unique, and I can't imagine what is causing it.