Discussion topic: Lost recovery code and new telephone number
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 01 Jun 2026 02:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Lost recovery code and new telephone number
Iv lost the recovery code and have a new telephone number, my email is still logged in on my phone so I'm still getting my emails, I'm about to get a new phone though so I'll lose access to the email account with the number registered been a old one, how can I update the number?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 01 Jun 2026 02:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Lost recovery code and new telephone number
@Woodyj1991 changing your mobile number for 2 step login can only be done either by using your Recovery Code or via the Online Account Manager which involves a Verification Code first being sent to the existing number.
Neither of those is going to work for you, so you'll have to call Sky and ask them to turn off 2 step login on your behalf.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page