Inbound Email Failure

[SkyUser999999]

Hello.  I see many posts about fake emails asking for upgrade, change to new email via upgrade etc etc.  Some come with time sensitivity.

Ironically, as of today, i cannot received inbound emails, although i can send.  Not happened before, but the info is a minefield, so am wondering whether I HAVE HAD a Sky real email and did need to do something.  Not sure if anyone can advise or offer a Tel No to ring to maybe adjust something, sign something ?  Have held this account for over 10 years, never been affected with loss of inbound emails 

[Mark39]

No, there have been no changes to Sky Yahoo Mail. Are you able to see all your emails if you log in using your browser via sky.com: https://www.sky.com/signin/email

[SkyUser999999]

Yes i can see everything to Friday.  I have sent myself emails as "tests", none of them arrived, although i can send and they arrive....strange 

[Mark39]

To confirm, you're logging in via the link in my previous post, rather than via an app?

[SkyUser999999]

Yes Mark...used that link you sent 

[caesarome]

How do you usually access your emails, via an app or a program like Outlook ?

[Mark39]

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@SkyUser999999 wrote:

Yes Mark...used that link you sent 

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Most likely a temporary glitch of some sort, unless you're getting a bounce message back when you send an email to your Sky address. Just tried a test myself, and it arrived promptly so it doesn't look like a general Sky Yahoo Mail problem.

[SkyUser999999]

OK Mark thanks so much, have done 4 tests, none have arrived, but no bounce back messages either.  Most likely will wake tomorrow to about 432874632648623 test emails haha

Thanks for your help 

[SkyUser999999]

Hello.  Yes someone did chip in to help me.  Not used this function before, never had issue.  But dont use an app, use the outlook via iphone 

[caesarome]

Have you tried deleting the account then setting it up again using these settings:

Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email