I am being sent E-mails from Colleagues but they are not getting through to me.

[toni1955]

I have been experiencing problems with my Sky.Com emails since May 2023. I beleive that I had previously been hacked. Your records will show that I have spoken to you about this issue on several occasions around about this time.

Since then I have been unable to receive all e-mails sent to me by colleagues

[GD1]

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@toni1955 wrote:

I have been experiencing problems with my Sky.Com emails since May 2023. I beleive that I had previously been hacked. Your records will show that I have spoken to you about this issue on several occasions around about this time.

Since then I have been unable to receive all e-mails sent to me by colleagues

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As your not actually talking to Sky via the forum we don't know about your converstations with Sky, this is mainly a customer helps customer forum.

[caesarome]

@toni1955 

We are customers here so you are not talking to Sky.

For you lack of emails give this a try:

Login to your online account:

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

Then logout and change your password:

https://skyid.sky.com/resetpassword/