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Discussion topic: Hacked email

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This message was authored by: south555

Hacked email

My email was hacked 3 weeks ago and since then I have received no emails.

My computer shows that they are being downloaded at the bottom of the screen, but I don't know where to view them.  They are not in my Yahoo email account.

I have looked in settings. Security seems to be ok. I have changed my password & set up 2 step verification.  I can get into my account.

How to I find my emails?

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This message was authored by: caesarome

Re: Hacked email

Posted by a Superuser, not a Sky employee. Find out more

@south555 

I would check these settings if you have checked they are not in your trash/junk/bin folders:

 

Login to your online account:

 

https://skyid.sky.com/signin/email/


Go to Settings > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

 

The see if the emails appear on the inbox.

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