Hi, my mothers' @Sky.com email has been hacked, the password has been changed, the backup email and telephone number have been changed so I can't change the password.
Yahoo send me to Sky, Sky said there is not a Sky account so I need to contact Yahoo.
Are there any more steps I can take to rescue her email?
Posted by a Superuser, not a Sky employee. Find out more
@Jeremy39 if the email address ends in sky.com it's (as you'd expect) a Sky Yahoo Mail account, and Sky's management responsibility. Yahoo won't help.
Based on what has been changed, there's nothing you or your mother can do to rescue the account. Your mother will have to persevere through Sky, I'm afraid, if necessary, by raising a formal complaint. If your mother does ultimately raise a complaint, I'd suggest using the web form rather than calling etc.
Hi, my mothers' @Sky.com email has been hacked, the password has been changed, the backup email and telephone number have been changed so I can't change the password.
If she can she might be able to change the backup email address.
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Unfortunately unable to log into the sky.com link as it requires a password and can't change the password as the rescue details were changed. The password you entered is incorrect. Please try again or use the forgotten your password link below.
Will try the complaint link above, thank you for the information.
For me I have two options to do mine, either by email (which you can not) or via a security question so do you see this and if so do you know what the answer is ?
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