17 Jan 2024 09:52 AM
For some reason, since 18/12/23, I can no longer receive emails from one particular email address. I have checked that it is not blocked (by me)
Below is the extract that the sender received back.
1/11/2024 2:48:52 PM - Server at DB9PR05MB8475.eurprd05.prod.outlook.com returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError'
1/11/2024 2:29:49 PM - Server at mx-eu.mail.am0.yahoodns.net (188.125.72.74) returned '421 4.4.2 Connection dropped due to SocketError'
I can receive emails (from said address) into another email account - so I know the emails can come in.
I CANNOT work out what I need to do? or whether this will resolve itself?
From my reading around, it looks like Yahoo have decided the sender is a spam account (it isn't) - so how do we get this resolved? NB I am not IT savvy and struggle with some of the terminology - so any help, taht a layman can understand and implement, would be extremely helpful!!!
17 Jan 2024 02:17 PM
Posted by a Superuser, not a Sky employee. Find out moreWould that happen to be a hotmail address, there have been previous reports of hotmail addresses being rejected?
17 Jan 2024 02:21 PM
Hi Jayach
Not a hotmail account. It is a .net email address . They are not having any other email kick backs mine. I am clueless as to how to resolve. Any help is much appreciated!
17 Jan 2024 02:31 PM
Posted by a Superuser, not a Sky employee. Find out more
@LLLLLJAMMMMM wrote:I am clueless as to how to resolve.
Me too I'm afraid, and Google wasn't much help.
421 4.4.2 Connection dropped due to SocketError - Google Search
17 Jan 2024 04:45 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat email program are you using to access your emails ?
18 Jan 2024 09:12 AM
My emails are accessed via Apple Mail BUT I have also logged directly into my Web Yahoo account (I usually always keep it accessed, just to check if something falls between)- they are the same (ie both missing these emails from a particular .net sender). So (I think!) the issue is either:
1) Yahoo has blocked the sender
2) the sender has done something which is preventing them from sending to me (the sender is as confused as I am - neither of us have done anything.
I cannot speak to anyone at Yahoo - there seems no way of contacting them. Or should I and/or sender be contacting microsoft support? I am completely confused by the jargon and technology...why is it so difficult to resolve??
10 Mar 2024 06:27 PM
did this ever get resolved, same issue here
11 Mar 2024 06:42 AM
Same issue here too, several instances of people mailing to my sky email address, only to get a bounceback a couple of days later -
"- Server at mx-eu.mail.am0.yahoodns.net (188.125.72.74) returned '421 4.4.2 Connection dropped due to SocketError'"
11 Mar 2024 09:30 AM
I am also seen several instances of people mailing to my sky email address, only to get a bounceback a couple of days later. I can't find anywhere that explains how to resolve this issue or how to contact someone on sky yahoo account admin to help resolve.
Has anyone had any luck resolving this issue?
11 Mar 2024 09:41 AM
My issue did resolve BUT it was the senders issue - I still don't fully undertand what happened but it seems that Yahoo is extremely sensitive to perceived spam - if it thinks someone is sending spam or bulk messages - then it blocks them from coming in. As you can tell, I am not technically minded - I suggest you contact the initial sender and get them to enquire from their side.
NB I had absolutely no luck in finding someone from sky or yahoo to talk to about this..... very frustrating!
11 Mar 2024 11:07 AM
Same issue here. I can no longer send from a live.co.uk (which is Microsoft) to a Sky Yahoo email address. I find it hard to believe that Microsoft have changed anything at their end, more inclined to believe Yahoo have changed something at their receiving end which is blocking Microsoft emails... I have found no resolution yet.
11 Mar 2024 02:00 PM
+1
having the same issue. My partner (live.co.uk) is no longer able to email me....
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