Emails

[Herario]

Hi - is there an issue with the email server?

I can access my emails fine via the sky website, fine via outlook on my mac, however nothing is loading via the native apple mail on my iphone 15 pro.  I have tried deleting and adding on numerous occasions. The emails on my phone are not loading?

I have tried customer service on the phone - the chap was useless and I could not understand the vast majority of what he was saying - frustrating!

Thanks.

[Mark39]

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@Herario wrote:

I can access my emails fine via the sky website, fine via outlook on my mac, however nothing is loading via the native apple mail on my iphone 15 pro.

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There's a frequently reported issue with Apple's Mail app which intermittently stops working correctly. 

As you say, other mail apps and the website continue to work normally. 

[Herario]

So having used the Apple mail app in conjunction with my sky account for as long as I have used an IPhone (since inception), I have never experienced an issue like this. Is this an issue with the IPhone email app, or Yahoo email?

How can I find out more information, when will it be resolved?

[Mark39]

It appears to be an issue with the Mail app as other apps, like Outlook, still work fine, as you've noticed. For resolution you'd need to contact Apple, but the last I heard was that they're not doing anything about it.

[caesarome]

This has been going on for around a year now so it looks like Apple have no plans to fix it which is why the only advice we can give on here is to use an app like Outlook instead.