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Discussion topic: Email has been hacked

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This message was authored by: Annie133

Email has been hacked

my sky yahoo was hacked yesterday

I have lost all my emails

I am not receiving any today

please help

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This message was authored by: caesarome

Re: Email has been hacked

Posted by a Superuser, not a Sky employee. Find out more

@Annie133 

It is unlikely your account got hacked, it is more likely that someone got access by accessing the login details that were provided if someone responded to a fake email saying it was from Sky.

 

Login to your online account:

 

https://skyid.sky.com/signin/email/


Go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

 

If you have had to make a change then logout and change your password:

https://skyid.sky.com/resetpassword/


You might want to give some thought to setting up two step verification as per this:

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification


If you do set this up it in important that you make a note of and keep safe the recovery code.

 

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