Email hacked

[Antmos]

My sky email has been hacked. I have no idea when it happened and I only found out when people started getting emails bouncing back saying my inbox was full but giving this strangers email address. Then I realised that all my emails were being forwarded to them and they are set up as my email recovery. However I seem to have limited settings and can't remove them. Sky said contact yahoo and yahoo said contact sky. Sky is now raising an investigation into this but it can take a few weeks apparently. Anyone got any ideas to help? Thanks. 

[Antmos]

Everyone keeps saying go to more settings but I don't have that. All my email are being forwarded to someone I don't recognise but I am unable to remove them and both sky and yahoo are not helping me. 

[caesarome]

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@Antmos wrote:

Everyone keeps saying go to more settings but I don't have that.

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@Antmos 

You can do that here:

https://skyid.sky.com/signin/email/

Go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

If you have had to make a change then logout and change your password:

https://skyid.sky.com/resetpassword/

You might want to give some thought to setting up two step verification as per this:

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

If you do set this up it in important that you make a note of and keep safe the recovery code.

[Antmos]

I don't have those settings. The only thing in the right is the home button. I have settings on a drop down on the left but I don't have more settings. That's why I said my settings seem limited for some reason. 

[Mark39]

@Antmos looks like you're using the basic version. Switch to the Advanced version and you should see more options.

[jayach]

@Antmos 

What device are you trying to do this on?

You need to use a desktop browser, or a mobile browser in desktop mode.

[Antmos]

I have tried doing it in my mobile and on a tablet but see the same settings. I don't have a laptop. Not sure how to use my mobile in desktop mode. Please explain. 

[Antmos]

Where do I find the advanced version?

[jayach]

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@Antmos wrote:

I have tried doing it in my mobile and on a tablet but see the same settings. I don't have a laptop. Not sure how to use my mobile in desktop mode. Please explain. 

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Use the tablet it will be easier. Search your tablets name and "how to use desktop mode in browser" in google, and it will explain it.

[Antmos]

It worked! Thank you so much!