Email addressed

[peppideb]

My mum recently passed away so I have taken over her account, sky have cut off my email address so I can't receive any emails, I have tried to set up a new address but it won't accept anything I'm putting in, then other times it's saying I can't put a sky address in but it's the only email address I've got

[caesarome]

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@peppideb wrote:

 sky have cut off my email address so I can't receive any emails

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Sorry for your loss.

What do you mean by this, can you not access it via here:

https://skyid.sky.com/signin/email/

If not what onscreen message do you see.

What are you trying to do with regards to her email account, can you not use her login details to access the account ?

[Mark39]

@peppideb did you previously have a Sky subscription with your own Sky Yahoo Mail account attached to it? Or was your email account part of your mum's Sky account?