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Discussion topic: Cant send emails to GMAIL user

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This message was authored by: Snowgirl900

Cant send emails to GMAIL user

I cannot send emails to my daughter who uses gmail. I get an error message that says: 

Sorry, we were unable to deliver your message to the following address.
 
<XXXXXXXX> where XXXXX is my daughters address:
550: 5.7.1 [77.238.179.187      12] Gmail has detected that this message is
5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail,
5.7.1 this message has been blocked. For more information, go to
5.7.1  [URL removed] ffacd0b85a97d-4815a5c1f35si4030990f8f.282 - gsmtp
 
Clicking on the links it tells me I need to set up authentication using SPF, DKIM and DMARC. I have no clue how to set this up.
 
Any help gratefully received.
 

Moderator note: URL removed and released from the spam filter

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This message was authored by: caesarome

Re: Cant send emails to GMAIL user

Posted by a Superuser, not a Sky employee. Find out more

@Snowgirl900 

How do you access your Sky emails, do you login to the Sky website or something like Outlook ?

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This message was authored by: jayach

Re: Cant send emails to GMAIL user

Posted by a Superuser, not a Sky employee. Find out more

@Snowgirl900 wrote:
it tells me I need to set up authentication using SPF, DKIM and DMARC. I have no clue how to set this up.

You can't do that, only the email administrator can.

However, as no one else is complaining, there is probably nothing wrong with the Sky/Yahoo settings so do you use any form of redirection service?

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This message was authored by: Snowgirl900

Re: Cant send emails to GMAIL user

Hi, not for outgoing mail so it shouldnt be affected by any restrictions.

 

Thanks for your support

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This message was authored by: Snowgirl900

Re: Cant send emails to GMAIL user

I log in via Yahoo

 

Thanks for your support

This message was authored by: jayach

Re: Cant send emails to GMAIL user

Posted by a Superuser, not a Sky employee. Find out more

@Snowgirl900 wrote:

I log in via Yahoo


Your error mssage is just Yahoo's SMTP server saying Gmail's SMTP server refused to accept the email, doesn't really give any more details.

Could you login via here:: https://sky.com/signin/email/ (if you don't already do so) and send a short message with a simple sublect title, and see if that goes.

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This message was authored by: Snowgirl900

Re: Cant send emails to GMAIL user

Same result and my other daughter uses GMAIL as well and I get the same result

This message was authored by: jayach

Re: Cant send emails to GMAIL user

Posted by a Superuser, not a Sky employee. Find out more

I'm able to send to Gmail with no problem, so It's not a general problem with Sky|Yahoo, so it must be something specific to your setup.

How are you using your Email, on a desktop PC? Are you using a VPN? Do you have a mobile?

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