Can’t sign into email because verification code sent to old mobile number

[Rob422]

I can't sign into email because verification code is going to my old mobile number

[caesarome]

@Rob422 

Are you able to select  the "Use a different number" option at the bottom of the 2FA page to see if you can change it ?

If not it will be a case of calling Sky to get it updated.

[Rob422]

Thank you for your reply.

every time i try to update my number it sends a verification to my old one.

i will call sky thank yoh